All orders are processed and shipped and shall reach you within 3-5 business days. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Shipping costs 20 USD dollars per order, unless your order exceeds the amount of 250 USD, in this case shipping is free of charge. Please make sure to provide us with the correct address and contact details to avoid any delays.

Additional Information:

Above delivery times can change depending on the time of the year, Holiday periods, Weekends and Ramadan.

We are not responsible for lost packages if the customers have provided a wrong address. It is the customer's responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, CaraLuna cannot offer reimbursement for this package.

Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.

Returns & Exchanges

In case of returns or size exchanges please refer to our return center:

https://caraluna.ae/pages/return-center

For UAE orders, the item(s) must be returned to us within 14 days of first receiving the parcel.

Items must be unworn, unwashed, free from dirt, dust, hair, fragrances, foreign odor including smoke, free of makeup stains, with all tags & original packaging. Please also be aware that we cannot refund items if the saftey ribbon has been removed.

Once we have received the items we will refund you within 3-4 business days.

For International orders, item(s) must be returned within 14 days of date shown on the dispatch note.

International return shipping charges, customs duties and any other charges to be paid by the customer. Items must be unworn, unwashed, free from dirt, dust, hair, fragrances, foreign odor including smoke, free of makeup stains, with all tags & original packaging. Please also be aware that we cannot refund items if the saftey ribbon has been removed.

Once we have received the items we will refund you within 3-4 business days.

Please note that all discounted item are final sales and cannot be returned and are not eligible for refunds. Exchanges of the same items for a different size are possible but subject to availabilty. Sale items can not be exchanged for other items.