SHIPPING & RETURNS
Deliveries within Dubai
Above delivery times can change depending on the time of the year, Holiday periods, Weekends and Ramadan.
We are not responsible for lost packages if the customers have provided a wrong address. It is the customer's responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, CaraLuna cannot offer reimbursement for this package.
Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.
Returns & Exchanges
For UAE orders, the item(s) must be returned to us within 14 days of first receiving the parcel.
Items must be unworn, unwashed, free from dirt, dust, hair, fragrances, foreign odor including smoke, free of makeup stains, with all tags & original packaging. Please also be aware that we cannot refund items if the saftey ribbon has been removed.
Once we have received the items we will refund you within 3-4 business days.
For International orders, item(s) must be returned within 14 days of date shown on the dispatch note. Please note that we allow a maximum of 4 weeks after placing the return/ exchange request for receiving the parcel.
International return shipping charges, customs duties and any other charges to be paid by the customer. Items must be unworn, unwashed, free from dirt, dust, hair, fragrances, foreign odor including smoke, free of makeup stains, with all tags & original packaging.